How can I check the status of my order?

You can check your order status from your account on our website or by contacting our customer service team.

Can I modify an order after placing it?

If your order hasn’t been processed yet, we can make changes. Please contact us as soon as possible to update your order.

How will I know when my order will arrive?

You’ll receive a tracking number via email so you can follow the delivery of your order.

Can I add items to an order I already placed?

If your order hasn’t been processed, we can add items. Please contact us promptly to make the adjustment.

Can I get a detailed summary of my order?

Yes, once your purchase is completed, you’ll receive a detailed order summary by email.

What happens if I don't receive my order on time?

If your order is delayed, please contact us so we can investigate the shipment status and provide a solution.

How can I cancel an order that has already been shipped?

Once your order has been shipped, you’ll need to return it following our returns policy. Contact us for further guidance.

Can I change the delivery address of my order?

If your order hasn’t been processed yet, we can update the delivery address. Please contact us to request the change.

What should I do if my order arrives incomplete or damaged?

If your order arrives damaged or with missing items, contact us immediately with photos so we can arrange a claim or reshipment.

Can I request an invoice for my order?

Yes, you’ll receive an invoice by email once your order is shipped. If you don’t receive it, feel free to request it from our team.