Zebra OneCare Essential for TC27, 3 years, Purchased after 30 days, Comprehensive, Maintenance for Standard Battery

Zebra OneCare Essential — TC27XX 3-Year Premier Battery Service Contract (SKU: Z1BE-TC27XX-3300) provides structured, long-term maintenance coverage for Zebra TC27XX series mobile computers, protecting mobile workforce productivity through a comprehensive service agreement that covers both the device and its standard battery when purchased more than 30 days after initial device acquisition.

Coverage Highlights

• 3-year term — three full years of predictable maintenance cost coverage from contract activation, allowing organizations to budget accurately for mobile computer total cost of ownership without exposure to unexpected repair or replacement expenses
• OneCare Essential tier — Zebra's structured service level designed for organizations deploying TC27XX mobile computers in standard commercial environments, providing comprehensive hardware repair coverage with defined service level commitments
• Premier Battery coverage — includes coverage for the standard battery pack, addressing battery capacity degradation and failure which is a primary driver of mobile worker productivity loss in operations that run multi-shift or all-day device usage cycles
• Purchased after 30 days — this contract is specifically structured for devices that have been in service for more than 30 days, providing a path to service coverage for existing deployments that were not covered at the point of original purchase
• 3-Day turnaround (3 Day TAT) — defined repair turnaround time commitment ensures devices are returned to service within a predictable timeframe, minimizing mobile worker downtime during maintenance events
• Comprehensive hardware repair — covers accidental damage, component failures, and normal wear under TC27XX operational conditions including the screen, housing, connectors, and internal components
• Software entitlements — active OneCare Essential coverage maintains eligibility for LifeGuard for Android security updates and Android OS lifecycle extensions, keeping TC27XX devices compliant with enterprise mobile security policies throughout the contract term
• Zebra technical support — access to Zebra's device support team for diagnostics, MDM configuration assistance, and escalated troubleshooting reduces resolution time for device and software issues in the field

Ideal For

• Retail store associates — TC27XX devices in front-line retail roles accumulate daily wear from continuous scanning, customer interactions, and cart mounting; structured coverage prevents unplanned repair costs that disrupt store budget cycles
• Warehouse and fulfillment operations — multi-shift warehouse operations put TC27XX devices through demanding daily cycles; battery coverage and defined TAT keep worker productivity consistent
• Field service technicians — mobile workers in field service roles depend on the TC27XX for job dispatch, parts lookup, and customer signature capture; service coverage ensures continuity when hardware issues arise
• Healthcare ancillary staff — nursing assistants and support staff using TC27XX devices for patient rounding and supply management benefit from battery coverage to maintain uninterrupted shift-length operation

The Z1BE-TC27XX-3300 contract is the responsible choice for organizations managing TC27XX deployments past their initial purchase window, ensuring devices remain covered, current on software security, and supported through the end of their intended operational service life.