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Specialty ID card printers and supplies improve licensing production of the Concealed Carry Unit, previously hindered by defective technology. The unit processes over 45,000 concealed handgun carry licenses and turned to Levata for faster, more reliable equipment and support.
New Mexico Department of Public Safety
The New Mexico Department of Public Safety exists to promote a safe and secure environment for its communities. It houses many specialized bureaus that support essential applications, programs, and services. The Concealed Carry Unit (CCU) of the Law Enforcement Records Bureau is responsible for the processing and issuance of over 45,000 concealed handgun carry licenses. This includes first-time applications, license renewals every four years, and replacements for lost or damaged cards.
Nothing derails productivity like slow, faulty technology. The customer's clunky, outdated card printing machines were too slow to adequately keep up with demand. Worse, constant maintenance issues frequently halted card production completely. To keep operations running, the CCU Supervisor was forced to attain an in-house printer technician. The team was limping through credential issuance, but pushing stuck cards one-by-one into the printer was a breaking point; the customer knew it was time to upgrade printers as soon as possible.
The New Mexico Department of Public Safety exists to promote a safe and secure environment for its communities. It houses many specialized bureaus that support essential applications, programs, and services. The Concealed Carry Unit (CCU) of the Law Enforcement Records Bureau is responsible for the processing and issuance of over 45,000 concealed handgun carry licenses. This includes first-time applications, license renewals every four years, and replacements for lost or damaged cards.
Nothing derails productivity like slow, faulty technology. The customer's clunky, outdated card printing machines were too slow to adequately keep up with demand. Worse, constant maintenance issues frequently halted card production completely. To keep operations running, the CCU Supervisor was forced to attain an in-house printer technician. The team was limping through credential issuance, but pushing stuck cards one-by-one into the printer was a breaking point; the customer knew it was time to upgrade printers as soon as possible.
Angie Cormier, Supervisor of the Conceal Carry Unit identified operation speed, dependability, card security, and finished card quality as the top criteria for their card issuance program. With the must-haves solidified, she turned to her dedicated Levata Account Manager as a trusted source for ID badging technology and supplies.
With guidance from their Account Manager, the customer implemented top-of-the-line retransfer ID card printers with dual-sided printing technology and the ability to laminate cards. HID retransfer printers have some of the fastest warm-up times and print speeds available, so the job can get started – and finished – faster.
Retransfer technology imprints an edge-to-edge card design onto a unique clear film that is then adhered directly onto the card surface, "sandwiching" the image between the film and the card. Adding a lamination layer can further enhance card security and card durability.
The client's previous software only allowed one user to access the application at a time. With the new, exclusive ID card software by Levata, multiple users are able to access the software and print ID cards simultaneously. Card security elements include blank cards pre-printed with a custom holographic seal of the state. The CCU Supervisor selected a 5-year TrueSupport plan providing phone-based technical support, remote assistance, complimentary annual training, free loaner coverage, printer repair, and more.
With dependable, fast equipment and support, the New Mexico Department of Public Safety Concealed Carry Unit is operating at its top potential. License issuance and renewal cards are mailed out on time, and on-demand replacement cards are a simple undertaking. The customer has recovered substantial savings by eliminating the need for an in-house maintenance technician, but the Levata TrueSupport service plan offers peace of mind that its credentialing program will remain in full swing, always.
Our Account Manager is always professional, friendly, and proactive. Our quote requests come back same-day, which helps with our rigid government requirements.
I am very satisfied with the print speed and quality of the retransfer printer. The graphics on the card are crisp and fade-resistant, and the final card product feels smooth and professional.
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