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Cisco CCEH-SMMEDIA90-K9 Software

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CCEH-SMMEDIA90-K9

SocialMiner v.9.0 by Cisco. Service part in the Software category for support, coverage, or lifecycle management.
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Technical Specifications
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Product Information
Software Main Type Productivity Application
Software Sub Type Internet Utility
Software Name SocialMiner v.9.0
Features
  • Social media feeds
  • Filters
  • Campaign management
  • Search
  • Routing and queuing social contacts
  • Tagging
  • Saving drafts for review
  • Social media customer care metrics
  • Reporting for social contacts
  • OpenSocial-compliant gadgets and representational state transfer (REST) APIs
  • Optional integration with full suite of Cisco Collaboration tools
  • Operating Environment:
    • Any server platform
  • Architecture:
    • Scalability
  • Management:
    • Cisco Unified Real-Time Monitoring Tool (RTMT)
    • Simple Network Management Protocol (SNMP)
  • Reporting:
    • Cisco Unified Intelligence Center
Platform Supported PC
License Information
License Type Media Only