Can I change my order after placing it?

If your order hasn't been processed, we can make changes. Please contact us as soon as possible.

How do I cancel an order?

If you want to cancel an order, contact us as soon as possible. If it hasn't been processed, we’ll cancel it without issue.

What should I do if I want to exchange an item after receiving it?

If the item doesn't meet your expectations, contact us within 14 days to arrange an exchange.

Can the order be modified once shipped?

Once shipped, we can't modify the order. However, you can return the products according to our return policy.

Can I change my shipping address after placing the order?

If the order hasn't been processed, we can change the address. Contact us immediately to make the change.

Can I cancel an order if it has already been shipped?

If your order has already been shipped, you’ll need to return it following our return policy.

Can I exchange defective products?

Yes, defective products can be exchanged. Please contact us to arrange the return or visit the Warranty page.

How much time do I have to return a product?

You have up to 14 days from the invoice date to request a return, as long as the product is in its original condition.

Can I get a refund for an item I don't like?

If the product is in its original condition and within the return period, it can be refunded or exchanged.

How can I manage a product exchange?

To manage an exchange, contact our team and we’ll provide instructions for returning the item.