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Ongoing Help and Support

Levata help and support

Managing and supporting your critical hardware, software, and supplies.

Levata unburdens your IT and Operational teams with managed services for your critical hardware, software, supplies, and access control equipment. We manage and harness the tech that fuels your organization, so you can harness valuable insights to fuel what’s next.

Complete Management and Visibility

Ongoing Support

Support continues for you long after go-live. Our technical experts are available remotely every day of the week. We also offer hourly, localized field services for resolving the unexpected at a specific location.

  • Remote Helpdesk
  • Technical Phone Support
  • Field Services
  • Onsite Repairs
  • Software Troubleshooting
  • Solution-Specific Troubleshooting

Repairs & Replacements

Levata’s white glove, reliable repair and replace services include break-fix depot repairs, device configuration, and rapid turnaround times. Minimize downtime with comprehensive, rapid repair coverage.

  • Depot Repairs (Flat Fee and Annual Contracts)
  • Overnight Replacement
  • Secure Asset Storage (Spare Pool)
  • New OS and Software Imaging
  • Staging & Integration
  • Kitting & Deployment at Scale

Management & Reporting

Best of all, we offer a single platform where you can see, track, and manage the lifecycle of every device across the entire organization. As equipment nears end of life, we also provide every means to start fresh and begin planning what comes next.

  • Mobile Device Management
  • Automated Reporting on Usage, Location, Battery Life, and More
  • Self-Serve RMA Management
  • Self-Serve eCommerce store
  • Custom Filters and Views for Deeper Analysis
  • Secure Decommissioning
  • Asset Recycling