Business Challenge

Launching new customer warehouses requires fast, repeatable deployment of fully connected devices — without the burden of large upfront costs or added IT staffing. At the same time, the 3PL faced growing pressure to deliver real-time operational visibility and order fulfillment accuracy for its customers. They needed a partner who could take ownership of the entire device lifecycle, provide 24/7 production support, and deliver it all through zero-down commercial terms. The objective: new warehouses go live quickly and operate with confidence while driving the visibility and accuracy customers depend on.

The Solution

Levata delivered a complete, ready-to-run technology ecosystem. The managed services model included:

End-to-End Technology Assessment
On-site RF surveys to understand user workflows, coverage gaps, inventory movement patterns, and environmental factors. This allowed the team to architect the right mix of mobile computers, scanners, printers, and wireless networking equipment.

Device Procurement, Configuration, & Kitting
Levata sourced all the hardware for each site. Every device arrived pre-configured with an operating system, essential software, and calibrated security settings—ready for workers to use immediately.

Full Installation & Infrastructure Deployment
Levata installed networking components, access points, switches, printers, and mobile devices across the operation. Verification testing validated successful deployment.

Continuous Managed Support
Levata provides ongoing lifecycle management including: performance monitoring, updates, troubleshooting, RMA management, and rapid spare-pool device replacement. Single‑pane‑of‑glass analytics offer full device support visibility.

Benefits & Results

Predictable monthly pricing, built-in monitoring, and SLA-backed uptime assurance produced measurable improvements:

• Lower internal IT burden — approximately $1.5M in internal labor savings.

• Faster customer onboarding — the OpEx model reduced upfront IT costs to the 3PL’s customers by 40%, helping win new business.

• Operational resilience — targeted 99% uptime with active device/network monitoring and annual health checks.

• Repeatability at scale — standardized playbook for multi-site rollouts, from survey through steady state support.

• Seasonal flexibility — scalable operations support seasonal surges and short-term demand spikes without long-term infrastructure or overhead.

Achieve Results with Levata Managed Services

Our three-phase process:

1. Assess. Discovery through onsite surveys, workflow analysis, and a technology roadmap.

2. Activate. Hardware procurement, staging, kitting, MDM enrollment, network configuration, onsite installation, and go-live hyper care.

3. Operate. 24/7 help desk support, rapid RMA processing, remote monitoring and analytics, and lifecycle refreshes to maintain up time.

Our terms reduce friction and accelerate modernization. Customers benefit from:

• Zero-down financing with 12- to 60-month terms and flexible payment options.

• Levata-owned equipment, including refresh options to prevent aging.

• Clear SLAs, including urgent response, on-site dispatch when needed, and service credits for added assurance.

Traditional Tech Procurement

Levata supports traditional procurement-only projects for customers who simply need devices and supplies without fully managed hardware and support services.